Local advocate serves as liaison between hospitalized father and out-of-state children. Patient Navigator was contacted by the adult daughter of an elderly man who was a patient at a top cancer hospital. She requested that our Houston-based navigator Dr. Zorrilla accompany him to his oncologist appointments in order to relay information accurately between the oncology team, her…
Joan’s problems got worse after surgery. We were contacted by a patient who sustained a complication from a neurological surgery. Patient Navigator’s Medical Director consulted various specialists on her behalf by phone and email after the patient’s doctors refused to listen to her concerns. We directed her to the specialists who would be able to…
After four years of suffering and multiple misdiagnosis, medical mystery is solved. Emma’s pain began four years ago, with a sudden, sharp pain in her neck. By the time she contacted Patient Navigator, she had spent many thousands of dollars seeking a diagnosis for the unrelenting pain and troubling symptoms that had worsened steadily over…
Starting the end-of-life conversation. Nick’s wife had been very ill with an incurable disease for five years. She had begun to ask about end-of life options, especially hospice and palliative care. Patient Navigator provided Nick and his wife with useful information that they could use to begin a family conversation. We suggested local palliative care…