Patient Stories

Patient Navigator Saves Clients Money

Patient Navigator won a $27,580 insurance on behalf of our client. After months of appeal, letters, phone calls, a well-documented complaint lodged with the State Insurance Commissioner, repeated and diligent pressure and follow-up, Patient Navigator convinced a major mental health insurer to cover its share of 4 weeks of inpatient treatment for our client. His [...]

 

Patient Navigator Works with the Elderly and Their Children

Sandi needed urgent help for her distant grandmother. Sandi’s grandmother, who still lived alone in another state, was found wandering in her hometown and taken to the hospital.  Sandi was called to come and take her grandmother home with her. However, her grandmother had advanced Alzheimer’s and Sandi quickly realized she could not provide the [...]

 

Patient Navigator’s Research Empowers Clients to Manage Their Care

Hope’s parents were terrified for their daughter. A young woman, Hope had been sick for a long time with many symptoms that never seemed to add up to a diagnosis or appropriate treatment. She had been shuttled between doctors and hospitals in search of help, to no avail. Dr. Zorrilla summarized, analyzed and researched Hope’s [...]

 

Patient Navigator Solves Insurance, Benefits and Administrative Problems

Patient Navigator won a $27,580 insurance on behalf of our client. In January 2011, after months of appeal, letters, phone calls, a well-documented complaint lodged with the State Insurance Commissioner, repeated and diligent pressure and follow-up, Patient Navigator convinced a major mental health insurer to cover its share of 4 weeks of inpatient treatment for [...]

 

Patient Navigator Finds the Care and Services that Clients Need

Hope’s parents were terrified for their daughter. A young woman, Hope had been sick for a long time with many symptoms that never seemed to add up to a diagnosis or appropriate treatment.  She had been shuttled between doctors and hospitals in search of help, to no avail.   Dr. Zorrilla summarized, analyzed and researched Hope’s  [...]

 

Patient Navigator Mediates Complicated Family Situations

Sandi needed urgent help for her distant grandmother. Sandi’s grandmother, who still lived alone in another state, was found wandering in her hometown and taken to the hospital. Sandi was called to come and take her grandmother home with her. However, her grandmother had advanced Alzheimer’s and Sandi quickly realized she could not provide the [...]

 

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