For more testimonials, please check our Advoconnection listing.

Elisabeth helped us find the right health insurance policy for our needs, a task that would have been overwhelming for me to do alone. The change in our policy will save us thousands of dollars next year alone. Elisabeth was a pleasure to work with, very efficient, and understood our needs. She also is helping me figure out the best way to organize my numerous medical records. I highly recommend Elisabeth Russell and Patient Navigator.

WatiMcLean, VA

Our daughter has been ill for the past four and a half years without a diagnosis. She has very complicated medical conditions and we did not know what to do or who to call next as we had been to many doctors and top clinics and not one could diagnose or help her. We then contacted Patient Navigator and have been working with Dr. Zorilla and she has been extraordinarily helpful in researching symptoms, clinics and physicians,and helping us communicate and getting physicians to listen to us. Dr. Zorilla goes above and beyond to make sure nothing is missed. She is a very compassionate person who has made a difference in our lives. I would highly recommend Patient Navigator and Dr. Zorilla very highly.

LindaChardon, NE

I strongly recommend the services of Elisabeth Russell and her team. My mother fell into a black hole in health insurance coverage and Elisabeth helped me save thousands of dollars in medical bills by negotiating with providers and collection agencies. She is dedicated and very caring. Not only did she save me money but she also provided much needed moral support. Elisabeth is now my number-one resource for any medical issues.

CarlosVienna, VA

Ms. Russell and her assistant were very helpful to me. They listened well to my needs and tailored an approach to put me in touch with healthcare providers who specialize in the treatment I am looking for. I would definitely use their service again.

MaurieOviedo, FL

I was pleased with the work of my navigators.They were very good to keep in communication with me during the process.They were able to access and ask questions to providers that would have been difficult for me to do. They were very accommodating when I would make changes to my original requests.I would certainly recommend them.

NancyBogart, GA

A friend led me to Elisabeth Russell’s website. Elisabeth was professional and personable when we spoke on the phone. My question concerned Choroidal Neo Vascularization, CNV, secondary to pathological myopia. I wondered if research was being done somewhere in the world that might help save my daughter’s eyesight. My answer came in the form of an email from a professional in the United Arab Emirates. Although there is no treatment other than what my daughter receives in the U.S., this type of global connection is invaluable. I will certainly recommend Elisabeth Russell to anyone I know who needs medical guidance. Her concern for our predicament proved her work is not strictly professional, but personal, as well.

KarenWinslow, AZ

Elisabeth from Patient Navigator was a great help to me. I am so grateful that I emailed her for help. The stress of a cancer diagnosis and all the decisions that follow are overwhelming. She was able to send me great resources on the web and she helped facilitate a second opinion from a top doctor in regards to treatment. Elizabeth and the patient navigator team were a great source of comfort and help. My stress level went way down when they came on board. I continue to be comforted by the fact that I know I can contact her again in the future if need be. Having an independent advocate meant the world to my process.

JaninePetaluma, CA

Our daughter has chronic pain. Patient Navigators were very thorough and responsive in an attempt to help figure out the puzzle that is our daughter’s pain.

JudiBowie, MD

After months and months of being lost, with poor health, not knowing how to help myself, my mother helped me and I visited doctors. But I needed someone who was more familiar with my ailment. Elisabeth Russell has provided me with extremely powerful tools and guidance to a series of programs and doctors. I am in debt. Thank you.

AnnetteTemecula, CA

I have insurance through my work (which I assumed was the primary) and also private insurance (which I assumed was secondary). A year or so ago I started getting thousands of dollars worth of bills from my doctors going back a couple of years. Turns out the insurance company I thought was the primary decided it was the secondary and took all the money back it had paid out to doctors. The secondary (now the primary) refused to pay. I was so overwhelmed and stressed I became paralyzed and couldn’t do anything. I called Patient Navigator and Debora Harvey took over. She had the patience and finesse needed to deal with insurance companies, which I do not. She communicated with the 2 insurance companies and worked everything out. I thought I could breathe again. Except, now there is Obamacare? God help us all. I thought I was safe but apparently not. I’m being told by my now primary that my insurance is going to be canceled and I need to get a new policy because of the Affordable Care Act (ACA). Guess what? I’m hiring Patient Navigator again to deal with this mess as well!

NancyGreat Falls, VA