For more testimonials, please check our Advoconnection listing.

Patient Navigator has been a God send that I wish I would have known about sooner. I truly feel we would have been able to prevent 2 years of frustration and pain for our son. We are now looking at 3 more surgeries if the outcome is favorable after the second surgery. The feelings of frustration, hopelessness, but most importantly that we could have prevented this breaks our hearts. After finding Elisabeth and Karen things moved quickly and efficiently. Numerous questions were answered as well as compassion given through correspondence. These girls went above and beyond the call of duty and you just can’t put a price on that!!!! We were given 2 qualified options of places to go for further treatment. Due to time and the amount of travel my son was able to tolerate we chose the closest one. I recently received a phone call from the nurse of our other option who said the Dr. was going through emails and came across the one concerning our son. He wanted to know what had happened to him. I believe the only reason we received that call is because we had Karen Zorrilla working on our behalf. Words can’t express how thankful we are for these two ladies!!

VondaKearney, NE

I contacted Patient Navigator shortly after my mother was diagnosed with dementia. The learning curve felt very steep, and I was looking for guidance and assistance from a knowledgeable professional who’d been through the process before. Elisabeth at Patient Navigator helped me tremendously; she supplied me with practical advice, resources, and referrals. But, perhaps more importantly, she gave me confidence and assurance that I was doing everything possible to help my mom. Thank you, Patient Navigator!

HelenManhattan Beach, CA

Elisabeth Russell and Dr. Karen Zorilla have been a real blessing. I was at my wit’s end dealing with multiple providers who were unable to determine a correct diagnosis or treatment plan. Patient Navigator did a great job reviewing my records and finding the right specialist for my care. I wish I had used them years ago…I would have saved myself and my employer’s health plan a lot of money.

MorganFairfax, VA

A friend led me to Elisabeth Russell’s website. Elisabeth was professional and personable when we spoke on the phone. My question concerned Choroidal Neo Vascularization, CNV, secondary to pathological myopia. I wondered if research was being done somewhere in the world that might help save my daughter’s eyesight. My answer came in the form of an email from a professional in the United Arab Emirates. Although there is no treatment other than what my daughter receives in the U.S., this type of global connection is invaluable. I will certainly recommend Elisabeth Russell to anyone I know who needs medical guidance. Her concern for our predicament proved her work is not strictly professional, but personal, as well.

KarenWinslow, AZ

My health insurance was cancelled without valid reasons and Elisabeth began by assisting me with that injustice. However, I suffered a serious injury that led to my hospitalization, surgery on both feet and amputation of one of my great toes. The invoices from the hospital and doctors, both during and after hospitalization, combined came close to $50,000. Elisabeth handled negotiations quickly, professionally and forcefully resulting in a 50% discount across the board that I had failed to obtain. I was forced to put those charges on a credit card. Fortunately, as my financial situation reached the breaking point, my Social Security disability claim was suddenly and retroactively approved. Elizabeth’s help and expert knowledge with getting my Medicare benefits coverage into effect was indispensable. She also helped me to have the effective date of my Medicare Part B benefits moved back to cover my outpatient charges. I would never have known that was even an option without Elisabeth’s knowledge and experience. She has saved me tens of thousands of dollars and most importantly, she provided wonderful personal support and empathy as I struggled to not only heal from my injuries and surgeries but to also deal with my providers. Her support greatly enhanced my self esteem and confidence. I recommend, no, I strongly encourage you to contact her at the earliest possible opportunity if you or a loved one faces challenging medical treatment or billing issues.

StephenDamascus, MD

Elisabeth helped us find the right health insurance policy for our needs, a task that would have been overwhelming for me to do alone. The change in our policy will save us thousands of dollars next year alone. Elisabeth was a pleasure to work with, very efficient, and understood our needs. She also is helping me figure out the best way to organize my numerous medical records. I highly recommend Elisabeth Russell and Patient Navigator.

WatiMcLean, VA

The name says it all. We were simply overwhelmed by our Glioblastoma multiforme (GBM) diagnosis. Elizabeth helped us find a sense of direction that was invaluable.

BillCoventry, RI

Debora Harvey has help me throughout obtaining Social Security Disability Insurance (SSDI) and with continuance of my Long-Term disability (private insurance). She has also been of immense help joining me with doctor’s visits as I work my way throughout with my heart, stroke and diabetic diseases. Thank you Debora!

RobertHerndon, VA

Our daughter has been ill for the past four and a half years without a diagnosis. She has very complicated medical conditions and we did not know what to do or who to call next as we had been to many doctors and top clinics and not one could diagnose or help her. We then contacted Patient Navigator and have been working with Dr. Zorilla and she has been extraordinarily helpful in researching symptoms, clinics and physicians,and helping us communicate and getting physicians to listen to us. Dr. Zorilla goes above and beyond to make sure nothing is missed. She is a very compassionate person who has made a difference in our lives. I would highly recommend Patient Navigator and Dr. Zorilla very highly.

LindaChardon, NE

Ms. Russell and her assistant were very helpful to me. They listened well to my needs and tailored an approach to put me in touch with healthcare providers who specialize in the treatment I am looking for. I would definitely use their service again.

MaurieOviedo, FL