I have insurance through my work (which I assumed was the primary) and also private insurance (which I assumed was secondary). A year or so ago I started getting thousands of dollars worth of bills from my doctors going back a couple of years. Turns out the insurance company I thought was the primary decided it was the secondary and took all the money back it had paid out to doctors. The secondary (now the primary) refused to pay. I was so overwhelmed and stressed I became paralyzed and couldn’t do anything. I called Patient Navigator and Debora Harvey took over. She had the patience and finesse needed to deal with insurance companies, which I do not. She communicated with the 2 insurance companies and worked everything out. I thought I could breathe again. Except, now there is Obamacare? God help us all. I thought I was safe but apparently not. I’m being told by my now primary that my insurance is going to be canceled and I need to get a new policy because of the Affordable Care Act (ACA). Guess what? I’m hiring Patient Navigator again to deal with this mess as well!
Looking back, it seems obvious that I had a connective tissue disorder? Torticollis, Scoliosis, coordination problems? yet I brought all of that to specialists in almost every field of medicine and not one of them could figure out what was wrong with me. "There’s nothing wrong with you besides Depression, Fibromyalgia, and too much time on your hands." Well, Fibromyalgia isn’t progressive and my condition clearly was. I just kept getting worse and worse. I was in a neurological freefall, but only Dr. Zorrilla could figure that out. With Patient Navigator’s assistance, I was finally taken seriously by the medical industry. I quickly got appointments with top specialists who knew what I had and what to do. I was diagnosed just in time as I do have a condition that requires surgical intervention. Karen and Elisabeth helped save my life. I am forever grateful.